Resources and answers from the Envoy team

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Connect Visitor Walk-In Approvals

Learn how to give tenant admins the ability to approve unregistered walk-in visitors… Visitor Walk-In Approvals in the Dashboard… Visitor Approvals Log Tenant admins can also view and access property walk-in entries via the Approvals

Managing visitor sign-in kiosks

Update Envoy Visitors app… You can check if your iPad is offline in two places… In the top right, search for “Envoy.”

Visitor Types

We know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible… The visitor types feature allows you to create multiple, custom sign-in flows based on Visitor types… Tap the “Tap to sign in” button, and the new visitor type should be listed on the visitor type screen

Invite Approvals

Enable invite approvals for single, recurring, bulk, and group invites… Repeat the above steps for each sign-in flow in which you want Invite Approvals enabled… Click Edit next to the Sign-in flow you want to enable Invite Approvals for

Touchless walk-ins

Learn how to have a touchless sign-in experience for your walk-up visitors… How to sign in using Touchless walk-ins… Depending on how your sign-in flow is set up the visitor has the option to sign all legal documents,

About the visitor sign-in kiosk

Learn how the basics of how the Visitors kiosk works with your location… The iPad must be connected to Wi-Fi for visitor entries to appear in the visitor log and send Host notifications… How the visitor sign-in kiosk works

Walk-up registration (Security Console)

Learn how to create and record walk-up visitors on the security console… Modifying visitor walk-up record… Learn how to create and manage walk-up visitor registrations. ​

About visitor emails

Learn more about managing the emails you send to visitors… If a visitor is invited less than 24 hours in advance of their visit, they will only receive the reminder… If a visitor signed a document as part of your sign-in flow, a copy of their signed document will be

Exporting visitor data

Learn how to export visitor and invite logs… In just a few clicks, you can download a .csv file of your desired visitor and invite data… Go to Visitors > Visitor logs Click "Export" in the top right-hand corner You then have the

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… Each time a visitor signs in on the iPad (or if you sign them in from the dashboard), Envoy creates an… Entries appear on Visitors > Visitor log in real-time as visitors sign-in, and it can be viewed on any