Resources and answers from the Envoy team

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Visitor Types

We know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible… The visitor types feature allows you to create multiple, custom sign-in flows based on Visitor types… How visitor types work

About visitor emails

Learn more about managing the emails you send to visitors… Types of visitor emails… Available on all paid plans You can choose to send all or specific visitor types a welcome email

About visitor photos

With Envoy Visitors, you can automatically capture a photo of every visitor… If you have multiple visitor types, you can configure photo settings based on Visitor type… When the visitor completes sign in, their photo becomes part of their visitor entry

Exporting visitor data

Learn how to export visitor and invite logs… How exporting visitor data works… Export visitor data per location

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… A key part of any visitor management system is the ability to keep your visitor data organized and easily… You can export visitor data for a specific day, date range, or your full visitor history

Using the visitor log

This article outlines the different parts of the visitor log, how to use them and how to customize them… While the visitor log is best accessed using the Envoy web dashboard, admins can view the visitor log… Exploring the visitor log

SMS Visitor Registration Reminder

Remind your visitors to register in advance before coming on-site… Select visitor type… When an invite is created in Envoy an SMS notification is sent to the visitor containing a registration

Envoy Custom Visitor Apps

Additionally, Envoy has developed several custom apps to assist with Visitor Management… From automatic sign-out to host reminders, Envoy has a solution to help manage your visitor experience… Text Field Rules Create custom rules for text fields to deny visitor entry

Visitor Sign Out Reminder

An integration that automatically sends an email and/or SMS to remind visitors to sign out… You may select any/all Visitor Types that are configured at the location where the integration is installed… Using the dropdown, select which Visitor type(s) to receive the notifications, and the duration of time

Setting up visitor photos

This article outlines how to set up and configure visitor photo settings… Enable or disable visitor photos… If applicable, select the visitor type you wish to edit