Resources and answers from the Envoy team

Search results for:why am i receiving notifications if its not my visitor

Fallback notifications

Learn about how to alert someone if there is no host for someones visit… Here’s why: If you’re using host notifications, your sign-in fields will include the host field… If it is not required, a visitor can sign in without selecting a host

Troubleshooting notification issues

If visitors are completing the sign-in process on your iPad but you’re not receiving host notifications, you can quickly troubleshoot… If visitors are completing the sign-in process on your iPad but you’re not receiving host notifications… Why aren’t employees receiving host notifications?

Introducing your team to Envoy Visitors

Before you start signing in visitors, let your team team know what changes to expect & how to make Envoy Visitors work with their workflow… We’re using a visitor sign-in system called Envoy Visitors to replace [our paper sign-in book]… When you receive the notification, please come greet your visitor

Watch list

If someone on your block list attempts to visit, Envoy will not print them a badge or notify their host… To prevent unwanted visitors from receiving invites and signing in, we recommend adding them to your… Find Watch list notifications and click “Enable.”

Visitor Types

We know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible… We know that not all offices have the same requirements or policies when it comes to visitor management… Visitor types with their toggle in the “off” position will not display on the iPad

Connect Visitor Walk-In Approvals

Learn how to give tenant admins the ability to approve unregistered walk-in visitors… A tenant can designate which member on their team will receive the walk-in visitor notifications to approve… Locate the section titled Connect notifications and click Enable for Admin notifications for walk-in

About visitor emails

Learn more about managing the emails you send to visitors… If selected, that visitor will receive an email confirming their visit as well as a reminder email 24… Note: If you choose not to add a note, select "Update, but don't send email" Add note Click

About visitor photos

With Envoy Visitors, you can automatically capture a photo of every visitor… If you have multiple visitor types, you can configure photo settings based on Visitor type… If they already have a photo on file, the visitor is not prompted to take a new photo

Exporting visitor data

Learn how to export visitor and invite logs… If you want to download the full visitor and invites log see Exporting invite data per location… How exporting visitor data works

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… Each time a visitor signs in on the iPad (or if you sign them in from the dashboard), Envoy creates an… Visitor data is always legible since it’s not hand-written