Resources and answers from the Envoy team

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Customer stories and case studies

Check out some of our customer stories on our case studies page… You can filter by use case, industry, and product to find the perfect example of Envoy at work… We’re proud that some of the biggest names in the world choose and trust Envoy

Case studies, Demos, and Training

Check out the following material our customers have found useful!… studies: Read stories of how customers like MailChimp, POPSUGAR and Asana use Envoy… Our blog: Check out highlights different product features, use cases and customer stories

Customer Support

Learn more about our support team and how to reach us… What kind of customer support do you offer?… At Envoy, we believe that connecting with customer support should never be a chore

Where is customer data stored?

See below to learn where we store our data… All customer data and metadata is stored in AWS (Amazon Web Services) in the following locations:… center in California US-West 2 data center in Oregon Important Notes: Envoy never stores customer

Who can access customer data?

Learn more about who can access your customer data below… Our support team only accesses customer accounts in the event of a technical support issues that requires

Moving deliveries

En Mass… Some companies record all incoming deliveries at the front desk and store them there until the end of… Click “More actions” and select “Move.”

Reprinting and preprinting badges

This article outlines how to reprint and preprint badges… Locate the visitor that needs a new badge, and click the ellipsis (…) icon to the right of the visitor… Alternatively, you can also check the box next to their name and select Reprint badge at the top

Employee Directory and Admin Roles

Learn how to create your employee directory and assign admin roles for your Envoy Connect tenant account… Begin typing the employees name and select the correct name from the list… They will need to confirm the signup details are correct, input a password and click on Sign up

Connecting your calendar

This article will go through how to connect your calendar and begin using Rooms… Creating and renaming Room Resources… hl=en NOTE: If you don't book your Room's by clicking Add rooms or locations, the Rooms will

Managing Locations and Location Settings

View, add and deactivate locations… Each location has its own visitor and employee logs and settings, and it’s easy to switch between locations… Visitors: Locations, devices, and visitor sign-in