Resources and answers from the Envoy team

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Where is customer data stored?

See below to learn where we store our data… All customer data and metadata is stored in AWS (Amazon Web Services) in the following locations:… Once the iPad reconnects to the Internet all the data is removed from the device and then stored in AWS

Who can access customer data?

Learn more about who can access your customer data below… Our support team only accesses customer accounts in the event of a technical support issues that requires… Envoy forbids accessing client data outside of those circumstances

Delivery Areas

Learn about the delivery area, the place where deliveries are stored and picked up… A delivery area is a physical place where your deliveries will be sorted, recorded, and picked up… As an administrator, it’s the place where you’ll record new deliveries, organize them, and store them

Customer Support

What kind of customer support do you offer?… At Envoy, we believe that connecting with customer support should never be a chore… Envoy Support is available 24 hours a day, Monday through Friday, and Sunday from 1 to 9 p.m. PT! ​

About data security

Learn about Envoy's data security… All customer data and metadata is stored in AWS in the US-East-1 DC in Virginia… All customer data is transferred securely using HTTPS (SSL connection) from the iPad app and Envoy dashboard

Customer stories and case studies

Check out some of our customer stories on our case studies page

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… Your data is yours. All of your visitor data is stored indefinitely while you’re an Envoy customer… Visitor data is always legible since it’s not hand-written

Data privacy features

Learn how you can support compliance efforts and offer more data privacy options to your visitors… Under Data privacy, find Visitor consent and data policy and ensure Data policy is toggled to the “on… Under Data privacy, find Visitor consent and data policy and ensure Visitor consent is toggled to the

Exporting visitor data

How exporting visitor data works… Export visitor data per location… Exporting invite data per location

Zapier for Visitors

Zapier is a service that helps companies connect apps to get more out of their data… Zapier is a service that helps users connect services to get more out of their data… With the Envoy For Visitors integration option on Zapier, you can now connect your data in an improved