Resources and answers from the Envoy team

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Who can access customer data?

Learn more about who can access your customer data below… Our support team only accesses customer accounts in the event of a technical support issues that requires… real-time access

Where is customer data stored?

See below to learn where we store our data… US-East-1 DC data center in Virginia US-West-1 data center in California US-West 2 data… All customer data and metadata is stored in AWS (Amazon Web Services) in the following locations:

Access It!

Automatically issue access to both guests and employees with Access It access control application for Envoy… Proceed to the API Access step and enter your Access It!… Access Duration: This option allows you to specify the duration of access for visitors

Customer Support

What kind of customer support do you offer?… At Envoy, we believe that connecting with customer support should never be a chore… Existing customers may also contact their dedicated account executive or customer success manager with

Avigilon Unity Access

Avigilon provides high-definition surveillance solutions and is used by many companies to ensure secure access control and visitor logs… Giving Super admin access would be easiest; however, if your team would prefer not to give that access… Envoy will send a record of every visitor who signs in on the iPad into the Avigilon event log

Feenics Access Control

Automatically issue access to both guests and employees with Keep access control integration for Envoy… API Access: Proceed to the API Access step and enter your Keep credentials… Access Duration: This option allows you to specify the duration of access for visitors

Genea Access Control

Genea’s cloud-based access control is designed for the convenience and security of both companies and building management teams… The Envoy + Genea integration streamlines the process of logging and distributing access to visitors… On the Authentication step, enter the API token which can be generated here, and click “Next Step” to

CSV Upload of Occupancy Data

Learn how to import employee attendance data into Envoy's Occupancy dashboard from your Access Control or Wifi system… In addition to access control and Wi-Fi integrations for occupancy data, admins can build a comprehensive… No limit exists to how far back the occupancy data can be uploaded

Occupancy Dashboard

Data you can view in the Occupancy Dashboard… Who can view the Occupancy Dashboard based on admin role… See Who can view the Occupancy Dashboard based on admin role for more details The Occupancy Dashboard

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… This article outlines the ways you can access your visitor data… Your data is yours. All of your visitor data is stored indefinitely while you’re an Envoy customer