Resources and answers from the Envoy team

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Accessing the Learning Academy

Get access to 30+ learning videos to help you get started as an admin… Once logged in to your dashboard, navigate to the bottom left hand side of the screen and click Learning… Your account is created by clicking on the Learning Academy link

Case studies, Demos, and Training

Check out the following material our customers have found useful!… We recommend using the Envoy Learning Academy to get your admins up to speed with on-demand video training… Employees are encouraged to read through the Getting Started for Employees section in the Help Center

Moving deliveries

Learn how to move a delivery from one delivery area to another… Click the check box to the left of the delivery photo to select one or more deliveries… A new menu will appear at the top of the delivery log

Who can access customer data?

Learn more about who can access your customer data below… Our support team only accesses customer accounts in the event of a technical support issues that requires… Envoy forbids accessing client data outside of those circumstances

Set up checklist for Admins

For the best experience, we recommend downloading the checklist to your computer and accessing… Click the links to get easy set up instructions… the links from there

About the directory

Learn about why you need an employee directory and the different maintenance options… These records consist of the following: Name: The employee's first and last name… Department (optional): The department in which the employee is included

Configure the Invitation email

Learn about how to customize the Invitation Email… you will see the name of the template you're viewing Click the template name and swap to the… Header, and Subheader of the email as you do so the preview of the email will update so you can make

Mobile Device Manage (MDM)

tracking, analytics, troubleshooting, asset management) Apple MDM: https://support.apple.com/en-om… Apple BYOD: https://support.apple.com/en-om/guide/deployment/dep23db2037d/web Android BYOD: https:/… /en-us/HT201997 Don’t have a list of your Envoy locations?

Setting up the directory

Learn more about the different ways to set up and maintain your directory… Select the Edit option at the bottom left… top of the file

About the badge printer

Learn how the basics of how the badge printer works… Once the printer “receives” the message, the badge will print in about one second… Internet connection (because of this, the iPad and printer must be on the same network)