Resources and answers from the Envoy team

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What cookie information do you store?

visit other websites; identify you based on information you provide to other websites (e.g., social… A cookie is a file stored by your browser that enables us to identify you, typically, via a string of… Cookies

What languages do you support?

Learn more about changing your language in Envoy Mobile. ​ Get started in minutes

Do you offer custom integrations?

You can reach out to our sales team via our contact form for more information

Device status - printer offline

Learn what to do if your Printers go offline… It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad)… It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad)

How to correct unprocessed deliveries

Learn what to do if a delivery is unable to process… Note: If you often get packages for "reception" or a different alias, adding Nicknames will save you… When you see this message, you’ll need to manually select the delivery’s recipient

Where is customer data stored?

See below to learn where we store our data… Envoy does not store data locally, with the exception of Offline mode… When the iPad is in offline mode, we use NSKeyedArchiver to encode the visitor's information and then

Setting up legal document storage

This article outlines how to set up and configure the different ways you can store signed legal documents… To do so, you can search for the visitor’s name, or you can use the calendar to navigate back to a specific… Beneath that, you will see a link prompting you to download the signed documents

Mobile Device Manage (MDM)

What is mobile device management (MDM)?… What is Bring Your Own Device (BYOD)?… lock or wipe of devices if stolen Monitoring: Understanding app usage Apple and Android do

About supported visitor badges

To do this, you’ll need both the badge roll and what we call the label frame… A label frame comes with your badges when you purchase from the Envoy store… Your badge settings will determine what gets printed on the visitor badge when they sign in

Admin Roles for installing Apps

Learn which admins can install certain apps from the Envoy App Store… Build your own… The following is a list of which admins have access to install certain apps from the Envoy App Store