Resources and answers from the Envoy team

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What languages do you support?

Envoy supports 30+ languages, learn which ones below!… Envoy Visitor's kiosk supports 30+ languages, including: Arabic, Bulgarian, Chinese (simplified and traditional… Learn more about supporting different languages in Envoy Visitors

What cookie information do you store?

visit other websites; identify you based on information you provide to other websites (e.g., social… When you visit our website, we will ask for your consent to use any cookies that are not essential… A cookie is a file stored by your browser that enables us to identify you, typically, via a string of

Customer Support

Learn more about our support team and how to reach us… What kind of customer support do you offer?… If you would like to contact our sales team, you may reach us through our contact form

Do you offer custom integrations?

You can reach out to our sales team via our contact form for more information

Setting language for your team and visitors

Set your team’s language preference and which languages are available to visitors… You will have to do this one language at a time by selected the language you wish to edit and then changing… You can add your own translation for each language you support

Device status - printer offline

Learn what to do if your Printers go offline… It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad)… It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad)

How to correct unprocessed deliveries

Learn what to do if a delivery is unable to process… Note: If you often get packages for "reception" or a different alias, adding Nicknames will save you… When you see this message, you’ll need to manually select the delivery’s recipient

Data privacy features

Learn how you can support compliance efforts and offer more data privacy options to your visitors… You can edit the final message to let the visitor know what to do next… With Envoy, you can request the anonymization of data at any time. To do so, simply contact us

What hardware do I need to use Envoy Visitors?

Do you support any devices other than the iPad (Android tablet, Kindle, etc.)?… If you plan on printing badges, you’ll need a label printer… If you want to print directly from an iPad, you'll need the Brother QL-820NWB

What hardware do I need to use Envoy Connect?

Do you support any devices other than the iPad (Android tablet, Kindle, etc.)?… We currently only support the iPad. Learn more about which iPads we support… We also recommend an iPad stand to make sign-in easier, and if you plan on printing badges, you’ll need