Resources and answers from the Envoy team

Search results for:troubleshooting visitor data

Exporting visitor data

Learn how to export visitor and invite logs… How exporting visitor data works… Export visitor data per location

About visitor data

A key part of any visitor management system is the ability to keep your visitor data organized and easily accessible… A key part of any visitor management system is the ability to keep your visitor data organized and easily… You can export visitor data for a specific day, date range, or your full visitor history

Visitor Types

We know that not all offices have the same requirements or policies when it comes to visitor management, so Visitors is fully flexible… The visitor types feature allows you to create multiple, custom sign-in flows based on Visitor types… Click “Add visitor type.” Choose a name for your visitor type

About visitor emails

Learn more about managing the emails you send to visitors… How visitor emails work… Benefits of visitor emails

About visitor photos

With Envoy Visitors, you can automatically capture a photo of every visitor… When the visitor completes sign in, their photo becomes part of their visitor entry… If you have multiple visitor types, you can configure photo settings based on Visitor type

Using the visitor log

This article outlines the different parts of the visitor log, how to use them and how to customize them… Anyone with an employee record can access their own visitor data on their dashboard If you’re an… Exploring the visitor log

Editing and deleting visitor entries

Once a visitor has signed in, their entry can be edited or deleted as needed… Front Desk Admins can edit but not delete visitor data. Go to Visitors > Visitor log… Deleting all visitor data

SMS Visitor Registration Reminder

Remind your visitors to register in advance before coming on-site… Select visitor type… When an invite is created in Envoy an SMS notification is sent to the visitor containing a registration

Envoy Custom Visitor Apps

Additionally, Envoy has developed several custom apps to assist with Visitor Management… From automatic sign-out to host reminders, Envoy has a solution to help manage your visitor experience… Text Field Rules Create custom rules for text fields to deny visitor entry

Visitor Sign Out Reminder

An integration that automatically sends an email and/or SMS to remind visitors to sign out… Using the dropdown, select which Visitor type(s) to receive the notifications, and the duration of time… You may select any/all Visitor Types that are configured at the location where the integration is installed