In this article
- Poor Wi-Fi connectivity
- Whitelist URLs
- “Failed to sign in: Request failed: unacceptable content-type:text/html” message on iPad
- “Envoy Passport is offline” message on iPad
We’ve rounded up a few common troubleshooting tips to ensure your iPad stays connected.
Turn on iPad status notifications to get notified when an iPad is offline for more than 20 minutes. Go to Visitors > Settings > Notifications.
Envoy relies on Wi-Fi (Internet connection) to keep your iPad, web dashboard, and printer in sync. Here are a few tips you can try to improve your signal strength. And remember, if you’re having connectivity issues, it’s best to talk to your IT team.
Not every new iOS release contains Wi-Fi related updates, but it’s always smart to keep your iPad up to date.
If you’re connected to the correct network but need to give it a nudge, you can try renewing the lease. To do so, tap the name of the network you’re connected to. On the next screen, tap “Renew Lease.”
In the Settings app under Wi-Fi, check to see if you have “Ask to Join Networks” toggled on. If so, try toggling it off. With this feature enabled, the iPad is constantly searching for a network to connect to. It’s suspected that this may result in a slower connection to your desired network.
Try resetting your network settings. Note that this will delete any stored Wi-Fi passwords so be sure you know the password for when you re-join. Forgetting and rejoining the network may help you reestablish a more stable connection.
If your iPad is in a case, it’s worth a try to remove the case and check for any possible interference. Metal cases may cause signal issues.
Carry your iPad around the office to see if you have stronger connectivity in some areas than others. If so, ask IT if it’s possible to improve connectivity with a Wi-Fi extender or by other means.
In some cases, changing your router’s security settings can improve connectivity. Wireless communication between locally connected devices can sometimes be blocked by enterprise wireless access points. Talk to your IT team before trying any of these!
For additional security, you can whitelist the hostnames from Envoy and the third-party services we rely on.
The error listed above is often the result of trying to connect to a Wi-Fi network that requires a browser-based sign-in process.
Are you seeing Envoy Passport is Offline message on your iPad? If so here are a few things you need to know.
Envoy Passport is our new iPhone app for visitors. It helps them sign in faster at any location that uses Envoy. Your iPad is displaying this warning to let them know that they cannot use Passport at your location.
Passport requires your iPad to have both Wi-Fi and Bluetooth Low Energy.
You can still use Envoy on an iPad 2, but, you’ll continue to see the Envoy Passport is Offline message.
We highly recommend that you upgrade to a newer iPad. On new iPads, sign-in is faster, the screen quality is higher, and visitor photos look nicer. If you’re worried about cost, let us know. We’d love to help you out.