Printer setup - Brother QL-820NWB

In this article

This article outlines how to pair and manage your printer. To learn more about the basics of device management, please read our About device management article; to learn more about which printers are supported, please read our Supported hardware guide

Wireless setup

Step 1: Unbox and configure printer

  1. Unbox your printer.
    • You won’t need the Brother instruction book, just follow along with these steps.
    • Dispose of the badges that come with the printer—that badge model is not supported by Envoy.
      • If you need badges, you can purchase them from our store, or purchase Brother DK-1202 model badges from the retailer of your choice. 
  2. Lock in the printer’s preinstalled coin cell battery. 
    • Make sure the printer is turned off. 
    • Open the cover, and remove the insulation seal from the coin cell battery.  
    • Ensure the coin cell battery cover is in the lock position. If not, use a coin or similar object to adjust the cover into the locked position.
    • Note: The battery should always be inserted (-) side down. 
  3. Assemble and insert the roll of badges into the printer. [Learn more](here.
  4. Plug the black power cord into the printer and a power socket.
  5. Press the power button to turn on the printer. Make sure the green status light comes on.
  6. Use the [▲], [▼] and [OK] buttons to set your language, the time and date as prompted.
  7. If you’re not already on the main screen, navigate there now using [↩] button. Main screen
  8. Press the [Menu] button.
  9. Use the [▲] and [▼] buttons to select WLAN > WLAN (On/Off) > On in the settings menu. Press [OK].
  10. Use the [▲] and [▼] buttons to select WLAN > Infra Manual Setting in the settings menu. Press [OK].
    • Your printer will search for available Wi-Fi networks. Remember, your printer and iPad will be on the same network.
  11. Use the [▲] and [▼] buttons to select your desired network. Press OK.
  12. Provide your password.
    • Look in the top right of the screen. Press [Menu] to switch between uppercase, lowercase, numbers and symbols.
    • Use the [▲] and [▼] buttons to select the correct characters.
  13. If it connects, it will say “Connected!” Press [OK].
    • If it does not connect, repeat steps 9 through 11.
  14. Press the [↩] button to return to the main screen. You should see the Wi-Fi icon in the top right.

Step 2: Find the IP address

  1. Use the [▲] and [▼] buttons to select WLAN > WLAN Status > Infrastructure Mode in the settings menu. Press [OK].
  2. Beside IP Addr, you’ll see see the IP address. It will be a series of numbers separated by periods (for example: 192.168.1.44 or 10.0.1.23).

Step 3: Pair the printer with Envoy

  1. On your web dashboard, go to Devices > Printer.
  2. Select the Brother QL-820NWB. 
  3. Type your IP address in the field, and click “Save.”

Step 4: Enable badge printing

  1. Go to Settings > Sign-in flow
    • Note: If you have multiple visitor types, you’ll configure badge printing per visitor type.
  2. Select the visitor type you wish to edit.
  3. Select Badge from the top navigation.
  4. Toggle Badge printing to the “on” position.

Step 5: Test printing

  1. Turn on your iPad. 
  2. Open the Envoy app, and tap the “Tap to sign in” button. 
    • Note: If you have multiple visitor types, choose a visitor type that has badge printing enabled. 
  3. If a badge does not automatically print, please contact us

We recommend having your IT team set up a static IP address. Using a static IP address will provide you with continuous connectivity to your printer. In other words, you’ll never have to worry about your IP address getting reset.

Wired setup

Step 1: Unbox and configure printer

  1. Unbox your printer. 
    • You won’t need the Brother instruction book, just follow along with these steps.
    • Dispose of the badges that come with the printer—that badge model is not supported by Envoy.
      • If you need badges, you can purchase them from our store, or purchase Brother DK-1202 model badges from the retailer of your choice. 
  2. Lock in the printer’s preinstalled coin cell battery. 
    • Make sure the printer is turned off. 
    • Open the cover, and remove the insulation seal from the coin cell battery.  
    • Ensure the coin cell battery cover is in the lock position. If not, use a coin or similar object to adjust the cover into the locked position.
    • Note: The battery should always be inserted (-) side down. 
  3. Assemble and insert the roll of badges into the printer. [Learn more](here.
  4. Plug the black power cord into the printer and a power socket.
  5. Connect the Ethernet cable to the port on the back of the printer.
  6. Depending on your setup, connect the other end of the Ethernet into the LAN port in your desk, wall, or directly into your router.
  7. Press the power button to turn on the printer. Make sure the green status light comes on.
  8. Use the [▲], [▼] and [OK] buttons to set your language, the time and date as prompted.

Step 2: Find the IP address

  1. Use the [▲] and [▼] buttons to select Menu > Information > Print Configuration > All > Start in the settings menu. Press [OK].
  2. Nine badges will print. Discard the first six. On the seventh badge, locate IP Address.

  3. Beside IP Address, you’ll find your IP address. It is a series of numbers separated by periods (for example: 192.168.1.).

Step 3: Pair the printer with Envoy

  1. On your web dashboard, go to Devices > Printer.
  2. Select the Brother QL-820NWB. 
  3. Type your IP address in the field, and click “Save.”

Step 4: Enable badge printing

  1. Go to Settings > Sign-in flow
    • Note: If you have multiple visitor types, you’ll configure badge printing per visitor type.
  2. Select the visitor type you wish to edit.
  3. Select Badge from the top navigation.
  4. Toggle Badge printing to the “on” position.

Step 5: Test printing

  1. Turn on your iPad. 
  2. Open the Envoy app, and tap the “Tap to sign in” button. 
    • Note: If you have multiple visitor types, choose a visitor type that has badge printing enabled. 
  3. If a badge does not automatically print, please contact us

We recommend having your IT team set up a static IP address. Using a static IP address will provide you with continuous connectivity to your printer. In other words, you’ll never have to worry about your IP address getting reset.