Phone call notifications

In this article

Let hosts know that their visitor has arrived with a phone call.

This feature is currently in a closed pilot for a small set of North American customers only and may not yet appear in your dashboard. To test this feature, please contact support or your account manager.

How does this integration work?

When a visitor signs-in, Envoy calls the host at their phone number listed in your Envoy directory. When the host answers their phone, a recorded message lets them know their visitor has arrived.

Enabling the Envoy + Phone call integration

Note: To receive a phone call notification hosts must have a phone number listed in the employee directory.

  1. Go to Integrations > All integrations.
  2. Under Host notifications, find Phone call. Click “Install.”
  3. Optional: Choose to include specific instructions for hosts following the standard greeting that their guest has arrived.
  4. Select a “Voice preference” from the drop-down menu.
  5. Click “Complete setup.”

We recommend testing new features before engaging your whole team. On the Envoy Visitors Kiosk, sign yourself in as a test visitor, select yourself as the host, and listen to the recorded greeting.

Note: Phone call notifications are disabled by default, administrators can optionally enable them per location in Visitors > Settings > Notifications. Employees can also disable these in their personal notifications settings by following the instructions in this article.