Managing visitor sign-in kiosks

In this article

Learn how to manage and monitor your iPads once they’re paired.

Check device status

You can see all paired iPads at a given location—and see if they’re operational or offline—from any location’s devices page.

If you’re a Global Admin, you can view at-a-glance device status for all locations from Global overview > Devices.

Check online/offline

  1. Go to Visitors > Devices.
  2. Locate the iPad in question. Under the iPad name, locate WiFi Network.
    • Beside the network name, you will see a colored dot.
    • If the dot is green, the iPad is connected to Wi-Fi.
    • If the dot is flashing red and says Disconnected, the iPad is in offline mode.

Check for app or iOS updates

  1. Go to Visitors > Devices.
  2. Locate the iPad in question. Under the iPad name, locate Envoy app and iOS version.
    • Beside the version number (like 2.0.1, for example), you will see a colored dot.
    • If the dot is green, the iPad is running the current version.
    • If the dot is yellow the iPad is running an older version and we’d recommend that you update.

Update Envoy Visitors app

  1. Open the Apple App Store on your iPad.
  2. In the top right, search for “Envoy.”
  3. If there is an update to the Envoy app, you’ll see it listed. Simply tap “Update.”If you’re on the most up-to-date version, you’ll see “Open” instead of “Update.”

Does Visitors > Devices show that you need an update but the App Store does not? Just delete and reinstall the Envoy iPad app to ensure you have the latest version.

Check which location an iPad is paired to

  1. On the iPad in question, open the iPad Settings app.
  2. Find Envoy on the left (near the bottom), and tap it. Then on the right, look for Location.

To change which location an iPad is paired to, first unpair it from the current location. Then, pair it to the desired location.

Unpair an iPad from a location

You can unpair an iPad either from the iPad settings (you must be with the iPad) or from the dashboard (can be done remotely).

Unpair using iPad settings

If you’re physically with the iPad, you can open the iPad Settings app to unpair an iPad from a location.

  1. On the iPad, open the iPad Settings app.
  2. Find Envoy on the left (near the bottom), and tap it. Then on the right, toggle Reset Login Information to the on position.

Unpair using dashboard

If you’re managing iPads remotely, you can unpair an iPad from a location from your dashboard.

  1. Go to Visitors > Devices.
  2. Locate the iPad you’d like to unpair. Find Actions, and select “Delete this iPad” from the dropdown.