iPad setup and management

In this article

This article outlines how to pair and manage iPads. To learn more about the basics of device management, please read our About device management article; to learn more about which iPads are supported, please read our Supported hardware guide.

Pairing an iPad

Whether you’re pairing your first iPad or additional iPads, follow these steps:

  1. On your iPad, open the App Store. Search for and download the Envoy Visitor Registration app.
  2. Open the Envoy Visitor Registration app, and tap “I have an Envoy account.”
  3. Find the six digit device pairing code.
  4. On your computer, go to Devices > iPads.
  5. Type your device pairing code into the field.
    • Click “New iPad” if you don’t see a field.
  6. Click “Add this iPad,” and your iPad will pair. This may take a few moments.

Unpairing an iPad

There are two ways to unpair an iPad from your Envoy location.

Unpair from the iPad

  1. On the iPad you’d like to unpair, open the iPad Settings app.
  2. Find Envoy on the left (near the bottom), and tap it. Then on the right, toggle Reset Login Information to the on position.

Unpair from the dashboard

  1. Go to Devices > iPads.
  2. Locate the iPad you’d like to unpair. Find Actions, and select “Delete this iPad” from the dropdown.

iPad status

When your iPad is connected to Wi-Fi, it continually “reports” it’s connectivity status back to Envoy Visitor Registration. Device management allows you to remotely monitor this status on Devices > iPads.

You can check iPads’ Wi-Fi connectivity status, their iOS version and Envoy app version. You can tell at a glance if any iPads are offline or running out of date versions.

  • A blinking red “light” notates that an iPad is disconnected from Wi-Fi.
  • A yellow “light” notates that there is an iOS or Envoy app update available.

Hover over red and yellow “lights” for more information.

Offline mode

If iPads become disconnected from Wi-Fi for any reason, visitors can still sign in. Their entry information will stored locally on the iPad until it’s reconnected to Wi-Fi.

While offline, the visitor entires are stored on the iPad in a “queue.” When a network connection is reestablished, all queued entries will sync to your location in the order that they were created (oldest to newest).

When an iPad is offline, host notifications will not send, and invited visitor details will not appear upon sign-in. Badge printing may also be compromised.

Updating Envoy app

We’re always releasing new features, fixing bugs and pushing security improvements, so it’s best to keep your Envoy iPad app up to date.

How to update the Envoy iPad app

  1. Open the Apple App Store on your iPad.
  2. In the top right, search for “Envoy.”
  3. If there is an update to the Envoy app, you’ll see it listed. Simply tap “Update.”If you’re on the most up-to-date version, you’ll see “Open” instead of “Update.”

Does Devices > iPads shows you need an update but the App Store does not? Just delete and reinstall the Envoy iPad app to ensure you have the latest version.

Checking an iPad’s location

  1. On the iPad in question, open the iPad Settings app.
  2. Find Envoy on the left (near the bottom), and tap it. Then on the right, look for Location.

To change which location an iPad is paired to, first unpair it from the current location using the steps above. Then, pair it to the desired location.

Creating a sign-in kiosk

If you’d like to ensure that visitors and employees do not close out of the Envoy app, enable Guided Access on your iPad. This is an Apple setting that can be used to create a sign-in kiosk.

  1. On the iPad, open the iPad Settings App.
  2. On the left side, locate and tap on General.
  3. Under General on the right side, locate and tap on Accessibility.
  4. Under Accessibility, scroll down to locate Guided Access.
  5. Under Guided Access, toggle Guided Access to on.
  6. Exit the Settings App and open Envoy.
  7. While on the Envoy welcome screen, press the home button three times in a row, quickly.
  8. You’ll see this screen appear.
  9. Tap Start in the top right corner. You can disregard the instructions to “Circle areas on the screen…”
  10. Enter a passcode that your whole team will know/remember.
  11. Now, Guided Access is enabled and Envoy is the only app allowed.
  12. To end Guided Access mode, triple-click the home button again, input your passcode, and tap End in the top left corner.