I see that you charge per location. How do you define a location?

For the majority of our customers, a “location” is defined as a physical office location. For example, if a company has several offices all over the world, they would typically set up one Envoy location for each of them.

But you can also set up Envoy locations in creative ways. For example, you could have locations for each door of one building; or you could have locations for each building within a central campus.

Check out how one of our customers, Gateway Church, uses Envoy on their campus.

This also means that for every location you set up, you would typically need to order the associated hardware, i.e. iPad and badge printer and iPad stand.

Another way to think about it

Each location has its own separate visitor log. This dashboard is the real-time record of who’s in the building. At a glance, you can easily access any necessary information about a visitor, including what time they signed in or out, who they were visiting and more. It can be easily searched or exported to provide backup in the case of an emergency or compliance audit.

If you need to ensure that visitor data from different offices, entrances or buildings doesn’t blend together, then it’s best to create a new location for each one.

What hardware can be used at one location?

On Basic, Standard and Premium plans, you can pair unlimited iPads per location. Having multiple iPads at one location can improve the sign-in experience, because multiple visitors can sign in at once versus queuing up and waiting to sign in. No matter which iPad a visitor uses to sign in, their details will appear on that location’s dashboard.

If you’re using badge printing on a Standard or Premium plan, you can use one badge printer per location. Even if you’re using multiple iPads, all visitor badges will print from the same printer.

If you need to use multiple printers at your location, please contact us.