Device status - printer offline

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Brother QL-820NWB, Wi-Fi

Check iPad and printer networks

The printer and iPad must be on the same network to print badges. Follow these steps to compare network names:

  1. On the printer, use the [▲] and [▼] buttons to select WLAN > WLAN Status > Infrastructure Mode in the settings menu. Press [OK].
  2. Beside SSID, find the network name. This is the network the printer is connected to.
  3. On your computer, go to your devices page.
  4. Locate the device status for the iPad at your location.
  5. Beside Wi-Fi network, find the network name. This is the network the iPad is connected to.

If your iPad and printer are on different networks, you’ll need to determine which is correct. Then, change the iPad or printer network accordingly.

  • It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad).
  • To change the printer’s network, you’ll need to walk through the setup steps again.

Check printer IP address

  1. On the printer, use the [▲] and [▼] buttons to select WLAN > WLAN Status > Infrastructure Mode in the settings menu. Press [OK].
  2. Beside IP Addr, you’ll see see the IP address. It will be a series of numbers separated by periods (for example: 192.168.1.44 or 10.0.1.23).
  3. On your computer, log in to Envoy, and go to Visitors > Devices > Printers.
  4. Locate the device status for the printer at your location.
  5. Locate IP address. Compare the IP address listed here to the one listed on the printer screen.
    • If they are different, click Actions > Edit IP address and edit the IP address to match the one listed on the printer screen.

Check Bluetooth connection

  1. On the iPad, go to Settings > Bluetooth > Forget This Device.
  2. On the printer, use the [▲] and [▼] buttons to select Bluetooth > Bluetooth (On/Off) > On in the settings menu. Press [OK]
  3. Press the [↩] button to return to the main screen. You should see the Bluetooth icon in the top right.
  4. Go back to the iPad, and navigate to Settings > Bluetooth. Under Devices, look for Brother QL-820NWBxxxx, like “Brother QL-820NWB1234.
  5. Close settings and open the Envoy Visitors Kiosk app on the iPad.

Brother QL-720NW, Wi-Fi or Ethernet

Check iPad and printer networks

The printer and iPad must be on the same network to print badges. Follow these steps to compare network names:

  1. Press and hold the printer’s cut button until the badges begin printing. Five badges will print.
  2. On the fifth badge, find < NAME (SSID) >.
  3. Beside < NAME (SSID) >, find the network name. This is the network the printer is connected to.
  4. On your computer, go to your devices page.
  5. Locate the device status for the iPad at your location.
  6. Beside Wi-Fi network, find the network name. This is the network the iPad is connected to.

If your iPad and printer are on different networks, you’ll need to determine which is correct. Then, change the iPad or printer network accordingly.

  • It’s easier to change the iPad’s Wi-Fi network (you can do this from the Settings app on the iPad).
  • To change the printer’s network, you’ll need to walk through the setup steps again.

Check printer IP address

  1. Press and hold the cut button until the badges begin printing. Five badges will print out. Discard the first three.
  2. On the fourth badge, look for the IP address line. It will be a series of numbers separated by periods (for example: 192.168.1.44 or 10.0.1.23).
  3. Note, if your IP address starts with 169.254, the printer was unable to provide a working IP address. If this happens, please refer to the troubleshooting guide. You’ll need to troubleshoot before you proceed.
  4. On your computer, log in to Envoy, and go to Visitors > Devices > Printers.
  5. Locate the device status for the printer at your location.
  6. Locate IP address. Compare the IP address listed here to the one listed on the printer screen.
    • If they are different, click Actions > Edit IP address and edit the IP address to match the one listed on the printer screen.