In this article
- How do I change my Visitors subscription?
- How do I add, remove, or deactivate a location?
- How do I see my receipts?
- Can I extend my trial?
- Do you offer invoiced billing?
We’ve rounded up a few questions that are frequently asked by Envoy Billing Admins. If you can’t find what you’re looking for here, feel free to contact us.
You can contact us to cancel at any time, but please note that Envoy is not obligated to refund or prorate unused time on subscriptions.
You can upgrade your subscription at any time. To do so, visit your Billing page, and locate Current plan. Click “Change plan.” After choosing a new plan, the screen will ask you to confirm plan details and subscription type.
If you’re using invoiced billing, you must contact us to change your subscripion.
Before downgrading your account, we suggest comparing each plan’s features to make sure you won’t be missing out on any key features currently being utilized.
If you’d still like to downgrade, please contact us to change your subscripion.
At Envoy, each plan comes with a predetermined set of features with pricing to match. The ability to substitute features between plans does not currently exist. To compare a list of features per plan, visit our pricing page.
Available for Global Admin only
If your company pays Envoy via invoice instead of credit card, you’ll need to contact us to add locations.
When purchasing Envoy, you’ll pay for a certain number of subscriptions that act like “seats.” Subscriptions are not associated with a specific location, but rather, they dictate how many locations can be active at one time. Deactivating a location can come in handy if you need to “open up a seat” for a new location without paying.
While a location is deactivated, visitors cannot sign in, but you can access visitor data and history. To deactivate a location, follow these steps:
If you need to delete a location, please contact us.
Your company’s Global Admin should get receipts via email for every subscription charge. If you are the Global Admin, and you’re not getting receipts, please let us know. Include the email address you wish to receive the receipts, and we’ll make the change.
All Envoy Store receipts will be sent to the email address entered at the time store purchases were made. The line item on your monthly bank statement will read Outrageous Labs, Inc.
If you need to extend your trial for a few more days to explore the system further, we’re happy to help. Just contact us and let us know how we can assist.
We offer invoiced billing for annual Premium and Enterprise subscriptions. For more information, contact our sales team.