About the visitor sign-in kiosk

In this article

Learn how the basics of how the Visitors kiosk works with your location.

How the visitor sign-in kiosk works

The Visitors kiosk is the iPad your guests will interact with when they arrive at your location.

There’s no need to configure any settings directly on the iPad. All settings are configured in your dashboard. When you pair an iPad with a specific location, it automatically loads all of your preferred account configurations. Pairing is the term we use for connecting an iPad with a location. Pairing is also done on your dashboard.

Once the iPad is paired to your location, you’re ready to start signing in visitors. Visitors that sign in on that iPad create entries for that location (i.e., they will appear on the location’s dashboard and in visitor logs).

If you need to unpair an iPad from a location, that’s easy to do too. Once you unpair it, you’re free to pair it to another location or use as you wish.

Using multiple iPads

You can pair multiple iPads to one location. With multiple iPads at one location, multiple visitors can sign in at the same time, and their entries are created for the same location simultaneously.

Many of our busiest customers have two or three iPads on their front desk all paired to one location—and some have up eight or more!

Device status: Operational or offline

The iPad must be connected to Wi-Fi for visitor entries to appear in the visitor log in real time. When the iPad is connected to Wi-Fi, it’s considered operational.

You can see all paired iPads at a given location—and see if they’re operational or offline—from any location’s devices page.

If you’re a Global Admin, you can view at-a-glance device status for all locations from Global overview > Devices.

Offline mode

The Visitor kiosk can also operate in offline mode. Visitors can still sign in if your iPad is offline, but their entries will be stored temporarily on the iPad. Any stored entries will automatically appear on your visitor log when the iPad reconnects to Wi-Fi.

In most traditional use cases, offline mode works like a safety net if your Wi-Fi connection temporarily drops. But, some customers choose to use the iPad in offline mode if they’re having visitors sign in at a conference booth or outdoor event.