About admin roles

In this article

Envoy Visitors helps you collect sensitive visitor information, role-based administration allows you to provide the right Envoy access to specified team members. You can create your desired team structure to provide access to both onsite and remote team members. This article outlines the details of each available role and their permissions.

How admin roles work

Role-based administration allows you to provide the right Envoy access to specified team members. Anyone with an employee record can be assigned an Envoy admin role.

Envoy’s admin roles fall into two categories: global permissions and location-based permissions.

  • Administrators with global permissions have access to information and/or settings that affect all of your locations
  • Administrators with location-based roles have access to information and/or settings for specified location(s)

Anyone with an employee record can access their personal dashboard. When they are assigned an admin role, they’ll still log in to the same dashboard, but they’ll have additional permissions depending on their assigned role.

Benefits of using admin roles

  • Protect your data and settings by granting access to the right employees.
  • Create a flexible team structure to meet your business needs.

Admin roles & permissions

Global Admin role

  • Full access to visitor entries and invites at all locations
  • Full access to all settings at all locations
  • Full access to device management at all locations
  • Full access to employee records at all locations
  • Full access to assign any admin roles, at any location
  • Full access to billing details (to change credit card, change plan subscription)

Billing Admin role

  • Full access to billing details (like change credit card, change plan subscription)

Location Admin role

  • Full access to visitor entries and invites at assigned location(s)
  • Full access to all settings at assigned location(s)
  • Full access to device management at assigned location(s)
  • Full access to employee records at assigned location(s)
  • Access to assign location-based roles at assigned location(s) (i.e., cannot assign global roles)

Front Desk Admin role

  • Access to visitor entries and invites at assigned location(s). Front Desk Admins can read/edit all visitor entries at their location, but they cannot delete entries
  • Read access to device management at assigned location(s)
  • Read access to employee records at assigned location(s)
  • Read access to admin roles at assigned location(s)

Security Admin role

  • Read access to a special security dashboard that shows the day’s invited visitors